Refund Policy
Last Updated: 1 March, 2025
At ACX Digital, we want every customer to have the best learning experience. Since our products are delivered instantly and provide immediate access to digital materials, we offer refunds only under limited conditions.
Please read this policy carefully before making a purchase.
1. Digital Products Are Non-Refundable
All purchases made on ACX Digital are for digital products, including:
Online courses
PDF guides
Digital learning content
Downloadable files
Because these products are available immediately after payment, all sales are final.
We do not offer refunds if:
You changed your mind
You purchased the wrong product
You do not use or access the product
You no longer want the product
2. Refunds May Be Issued Only If:
A refund may be approved if:
You were charged more than once for the same product (duplicate payment)
You received the wrong product due to a technical issue
You cannot access the product and our support is unable to resolve the issue
3. Technical Problems / Access Issues
If you are experiencing a technical issue, please contact us first. Most issues can be resolved quickly by our support team.
We will help you with:
Download/access problems
Account login issues
Missing confirmation emails
4. How to Request a Refund (If Eligible)
To request a refund (only if you meet the policy above), contact us with the following:
Full Name
Email used at purchase
Order number
Explanation of the issue
Send the request to:
📧 support@acxdigital.com
(Replace with your real email if needed)
We will review your request within 48 hours.
5. Chargebacks and Payment Disputes
If you initiate a chargeback without contacting us first, your account may be suspended and you may lose access to future purchases.
We are always happy to assist and solve any issue directly.
6. Changes to the Policy
ACX Digital reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page.